Additional fees can include booking fees, which are costs related to the distribution of a ticket, and service fees, which are administrative costs related to the sale of a ticket. Booking fees are applied for each ticket and for all passengers, except infants under 2 years of age. These fees are non-refundable.
Booking fees vary according to the country and:
- Travel type (short-haul, medium-haul, long-haul)
- Travel class
- Ticket price and conditions
- Point of sale (online, phone, ticket office)
Service fees (requests to change or refund a ticket) vary according to:
- Point of sale
- Place of issuance
Find out more about applicable ticket fees on the “Terms and booking fees” page in the “Tickets” section of our website.